Our Business Model

Our business is the distribution of promotional products. Our commercial operations are built around a direct marketing business model designed to introduce millions of potential customers to tens of thousands of customised promotional products.

Our People

  • Strong company culture
  • Highly trained, long-tenured team members
  • Empowered to 'do the right thing'

Reaching our customers

  • Expanding and productive customer file
  • Marketing 'engine' able to attract new and retain existing customers
  • Long tradition of excellence in customer service

Our platform

  • Proprietary, scalable IT system
  • Reliable and resilient supplier network

Financial strength

  • Strong balance sheet
  • Investment in the business 
  • Highly cash generative model driving self-financed growth

Customer Proposition

  • Fast, easy and convenient
  • Expansive and relevant product range
  • Industry-leading customer guarantee
  • Online or over the phone 
  • Free samples and artwork
  • Remarkable customer service
  • On-time  shipment or your order is free
  • Lowest prices or double the difference
  • Total satisfaction or your money back

Application of technology

  • Websites, mobile, customer-facing
  • Proprietary order processing platform
  • Sophisticated database analytics
  • Mature, scalable systems
  • Efficient order processing
  • Supplier integration
  • Data-driven marketing
  • Innovative web and back office technology

'Drop-ship' from suppliers

  • Unrestricted access to tens of thousands of products
  • Efficient delivery of orders to short lead times
  • Minimal investment in inventory
  • Supplier holds the inventory
  • Supplier prints the product
  • Order shipped direct to customer
  • Merchandisers work closely with suppliers
  • Product range continually updated and curated

Innovative marketing

  • Data-driven heritage and discipline
  • Online and offline techniques 
  • Catalogue, search engine, brand, social
  • New customer acquisition
  • Growing customer file
  • Existing customer retention
  • Blue BoxTM

Shareholders

Strong cash generation permits us to reinvest into the continued growth of the business, and to reward our Shareholders through dividend payments and share price appreciation.

Customers

Promotional products work: they help our customers achieve their marketing goals, promote their safety initiatives and recognise their employees, amongst many other uses.

Team members

We are committed to a culture that encourages the training, development, wellbeing and personal fulfilment of every team member.

Suppliers

We have productive relationship with our trusted supplier partners. Our suppliers can expect to be treated in accordance with the 4imprint "Golden Rule" and to be paid on time.

Community

Our team members are actively engaged in our communities, including charitable giving and volunteering activities.