Personal, expert customer service lies at the heart of our approach to business. Customer satisfaction is clearly a key factor in driving growth through repeat orders and spreading the word to other potential customers. Our team members, not only customer-facing but throughout the organisation, are equipped with the training and tools to deliver a remarkable customer experience across all facets of the business.
However, our approach is not built simply on an understanding of how to please customers; it draws more deeply from an ingrained culture in the organisation based around the principle of doing the right thing. As such, our team members are empowered, on an order by order basis, to live up to our service propositions.
Our 360o Guarantee means you're covered from every angle.
We promise the product will meet your expectations and your imprint will be exactly as you approved it, or we’ll rerun your order or refund your money - your choice.
Free & Easy
Free samples, free art assistance and lightning-fast service from people who care make ordering easy.
If you find a lower advertised price within 30 days of your purchase, let us know and we’ll refund double the difference in price.
If your event is missed because we didn’t ship on time, your order is on us.