Our People and Culture

A great place to work

Our strategic objectives specifically identify investment in our people as a key driver of competitive advantage. We are committed to a culture that encourages the training, development, wellbeing and participation of every team member.

Business objectives are shared with team members via quarterly briefings, and everyone participates in a quarterly “gain share” bonus plan that is based on achievement of tangible, clearly communicated performance targets.

Training of new team members covers job-specific skills, other soft skills and a grounding in the 4imprint philosophy. Existing team members are regularly offered ongoing training opportunities in a variety of subjects, some directly business-related, and others aimed towards personal development, wellness initiatives and general education. In addition, the pursuit of external educational opportunities and professional qualifications is encouraged through our popular tuition reimbursement programme.

The welfare of our team members is also addressed through a competitive benefits package, including strong medical, dental and pension offerings. We run an employee wellness programme, including an on-site medical clinic in the US operation.  In addition, many workplace perks are available, and our team members organise fun events based around themes such as Customer Service Week, making the Great Places To Work list, and celebrating new orders received records.

A proactive approach to health and safety is an important aspect of the 4imprint workplace. Desk-based ergonomics and best practice protocols in the operation of machinery and material handling at our distribution centre are key areas of emphasis in promoting a safety culture. A Safety Committee meets on a regular basis to review any incidents or near misses, and to consider future improvements or changes in regulatory requirements.

We understand the importance and beneficial effect of diversity within our team, and we aim to foster a culture that recruits, develops and promotes team members regardless of background. We are committed to the principle of equal opportunity in employment, and no applicant or employee receives less favourable treatment on the grounds of nationality, age, gender, sexual orientation, religion, race, ethnicity or disability. We recognise our responsibility to disabled persons and endeavour to assist them to make their full contribution at work. Where team members become disabled, every practical effort is made to allow them to continue in their jobs or to allow them to retrain for suitable alternative work.

The Group employs over 950 people, 75% of whom are female. One third of the North American executive team and two thirds of the UK senior team are female. As at 30 December 2017 the Board had no female members, and one of six Board members (16%) is a non-UK national.

We are proud of the fact that 2017 was the tenth consecutive year that the North American operation has been included on the prestigious Great Places To Work list of the Best Medium Sized Workplaces in the USA. The UK-based business maintains its Investors in People accreditation. We are very proud of these accolades, which are emblematic of team members who go above and beyond every day to help each other, to provide our customers with remarkable service and to give back to their communities because they know and believe that it is the right thing to do.