Our People and Culture

Our primary strategic objective, (see Our Strategic Objectives), specifically identifies investment in our people as a key driver of competitive advantage. We are committed to a culture that encourages the training, development, wellbeing and participation of every team member.

Business objectives and performance updates are shared with team members via quarterly briefings, and everyone participates in a quarterly “gain share” bonus plan that is based on the achievement of tangible, clearly communicated performance targets.

We strongly support a lifetime of learning. Training of new team members covers job-specific skills, other soft skills and a grounding in the 4imprint philosophy. Existing team members are regularly offered ongoing training opportunities in a variety of subjects, some directly business-related, and others aimed towards personal development, wellness initiatives and general education. Throughout the year we offer more than 200 training classes, many of which are taught by faculty members from local universities and colleges. The pursuit of external educational opportunities and professional qualifications is also encouraged through our popular tuition reimbursement programme.

The welfare of our team members is further addressed through a competitive benefits package, including strong medical, dental and pension offerings. In addition, many workplace perks are available, and our team members organise fun events based around themes such as Customer Service Week, retaining our position on the Great Places To Work list, and celebrating new orders received records.

We understand the importance and beneficial effect of diversity within our team, and we aim to foster a culture that recruits, develops and promotes team members regardless of background. We are committed to the principle of equal opportunity in employment, and no applicant or employee receives less favourable treatment on the grounds of nationality, age, gender, sexual orientation, religion, race, ethnicity or disability. We recognize our responsibility to disabled persons and endeavour to assist them to make their full contribution at work. Where team members become disabled, every practical effort is made to allow them to retrain for suitable alternative work.

The Group employs around 1,050 people, 74% of whom are female. One third of the North American executive team and two thirds of the UK senior team are female. As at 29 December 2018 the Board had no female members, and one of six Board members (16%) is a non-UK national.

2018 was the eleventh consecutive year that the North American operation has been included on the prestigious Great Places To Work list of the Best Medium Sized Workplaces in the USA. Our UK-based business maintains its Investors in People accreditation. We are very proud of these accolades, which are emblematic of team members who go above and beyond every day to help each other, to provide our customers with remarkable service and to give back to their communities because they know and believe that it is the right thing to do.