Our People and Culture
Our primary strategic objective (see Our Strategic Objectives) specifically identifies investment in our people as a key driver of competitive advantage. We are committed to a culture that encourages the training, development, wellbeing and participation of every team member.
Business objectives and performance updates are shared with team members via quarterly ‘all-company’ briefings with the CEO, and everyone participates in a quarterly ‘gain share’ bonus plan that is based on the achievement of tangible, clearly communicated performance targets.
2019 was the twelfth consecutive year that the North American operation has been included on the prestigious Great Place To Work list of the Best Medium Sized Workplaces in the USA. Our UK-based business maintains its Investors in People accreditation. We are very proud of these accolades, which are indicative of team members who go above and beyond every day to help each other, to provide our customers with remarkable service and to give back to their communities because they know and believe that it is the right thing to do.
We strongly support a lifetime of learning. Throughout the year we offer a wide variety of training classes, courses and opportunities.
Training of new team members covers essential job-specific skills. For example, newly hired Customer Service Representatives undertake an intensive 6-week induction programme. New recruit training also covers other soft skills and a grounding in the 4imprint philosophy.
On an ongoing basis, team members are offered more than 100 in-person training classes across diverse subject matter, including business skills, professional and personal development, world cultures, and financial/legal topics. Many of these classes are taught by faculty members from local universities and technical colleges. In addition, in 2019 we launched an online learning management system that allows team members to take online courses from the convenience of their desks or tablet/smartphone. Around 100 online courses cover a number of professional and personal development topics, for example cyber-security updates.
We encourage our team members to take a holistic approach to their personal development. We offer classes on understanding personality types, stress management and relaxation techniques, cultural diversity, emotional intelligence and other related topics. Furthermore, we address questions of personal financial planning and wellbeing through classes and face-to-face meetings with specialists covering personal budgeting, tax matters, and planning for retirement.
Professional development is a priority. A leadership programme includes roundtables, book discussions and development of management techniques. Also, the pursuit of external educational opportunities and professional qualifications is supported through our popular tuition reimbursement programme.
During 2019 we offered Lean Leadership (process management improvement) classes to team members in conjunction with the local Technical College. Each participant took on a different lean project of their choice as part of the course. A good example was a receiving line automation project that led to a $70k investment in automation delivering productivity gains and a cleaner and simpler receiving process. We plan to hold additional Lean sessions in 2020.
The welfare of our team members is further addressed through a competitive benefits package, including strong medical, dental and retirement offerings. In addition, many workplace perks are available, and our team members organise fun events based around themes such as Customer Service Week, celebration of our position on the Great Place To Work list, and an extensive range of organised events for team members both inside the office and at external events such as concerts, minor league basketball and baseball games, and family day at a local farm.
We understand the importance and beneficial effect of diversity within our Company, and we aim to foster a culture that recruits, develops and promotes team members regardless of background. We are committed to the principle of equal opportunity in employment, and no applicant or employee receives less favourable treatment on the grounds of nationality, age, gender, sexual orientation, religion, race, ethnicity or disability. We recognise our responsibility to disabled persons and endeavour to assist them to make their full contribution at work. Where team members become disabled, every practical effort is made to allow them to retrain for suitable alternative work.
The Group employs around 1,200 people, 70% of whom are female. One third of the North American executive team and two thirds of the UK senior team are female. As at 28 December 2019 the Board had one female member.