It matters to us where our products are made, who makes them and what they are made with. Our products find their way from our supply chain partners into the workplaces and homes of our customers, team-members, volunteers and business partners. We appreciate the responsibility we therefore have to ensure that our products are made with care and consideration.
Product integrity
Our product safety team works diligently to review product testing documentation and processes for the products we sell, with particular emphasis on items that we deem to be higher risk such as electrical items, children’s toys, and those that come into contact with food such as kitchenware and drinkware. Our testing requirements include US Federal and State legislation and Canadian Government legislation, in addition to industry best practices and voluntary standards such as those put forth by the American Association of Textile Chemists and Colorists and American National Safety Institute.
Supply chain
Our end-to-end supply chain is long and complex. As such our business activities can have a significant impact at many levels. Our intention is to make that impact positive from a social, environmental and economic perspective.
Our ethical supply direction is set by the Board in its Social and Ethical Principles Statement which can be found here.
For further information on responsible sourcing, please see pages 28 to 30 of our 2024 Annual Report & Accounts.