Investment in our people is specifically identified in our strategic objectives as a key driver of competitive advantage. We are committed to a culture that encourages the training, development, wellbeing and participation of every team member.

Further, our culture is based on the ‘Golden Rule’: treat others as you would wish to be treated yourself. This mindset is evident across the four pillars of our sustainability agenda through team members who go above and beyond every day to help each other, to provide remarkable service and to give back to their communities because they know and believe that it is the right thing to do.

We are in no doubt that our team members are our most important asset. As such it was natural that we would pursue a people-led approach throughout the COVID-19 pandemic, despite the very severe initial effect on our trading operations.

For further information on our people and culture, please see pages 21 to 23 of our 2021 Annual Report and Accounts.